LibQUAL+

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A Word About LibQUAL+®

The 2010 LibQUAL+® Library Survey is coming to your e-mailbox next week. This survey will take 5-10 minutes of your time, but it speaks volumes!

The Library Technology Center is one of hundreds of academic libraries across the country administrating this survey, including some USG institutions. The survey is especially useful because we can benchmark our results against those of other campuses and identify best practices. Some of you might remember that we conducted LibQUAL+® in 2006 and had over 900 participants.

The survey this spring will allow us to compare data and assess where the library has made progress or if there are widening gaps between your expectations and the services and information resources the library provides.  Please be assured that your answers are confidential. No identifying links between responses and the individual is retained and only aggregated data is reported.

As we plan for the future of the Library Technology Center, it is essential that we understand your perceptions and expectations. Please help by completing the 2010  LibQUAL+® survey!  For more information about LibQUAL+® contact me 706-864-1514 or libqual@northgeorgia.edu.

WIN PRIZES!

Survey participants are eligible for a drawing for some great prizes. If you choose, you can enter your e-mail address at the end of the survey. This year's prizes include:

• two Sony Readers (Touch edition PRS600)
• ten $25 gift certificates to Campus Connection
• lots of JavaCity beverage coupons

The library at North Georgia College & State University participated in LibQUAL+ 2006 and will again participate in 2010. LibQUAL+ is a survey that collects, tracks, and acts upon users' opinions of library service quality. The resulting data is analyzed and is used to inform library planning. Hundreds of libraries participate each year in LibQUAL+ and add to this extensive dataset for improving library services.

View NGCSU LibQUAL+ 2006 results.

LibQUAL+ FAQ

What are the goals of LibQUAL+?

What kinds of questions were asked in the survey?

The instrument consists of 20+ questions across 4 service quality dimensions -- service affect, library as place, personal control, and information access. Questions asked:

• The minimum service level acceptable -- "what you need"
• The desired service level -- "what you wish"
• The perceived level of service currently provided -- "what you see"

How can I get more information about LibQUAL+?

For more information, see the LibQUAL+ homepage or contact libqual@northgeorgia.edu