LibQUAL+

The library at North Georgia College & State University participated in LibQUAL+ in 2006 and 2010. LibQUAL+ is a survey that collects, tracks, and acts upon users' opinions of library service quality. The resulting data is analyzed and is used to inform library planning. Hundreds of libraries participate each year in LibQUAL+ and add to this extensive dataset for improving library services.

View NGCSU LibQUAL+ 2010 results.

View NGCSU LibQUAL+ 2006 results.

LibQUAL+ FAQ

What are the goals of LibQUAL+?

What kinds of questions were asked in the survey?

The instrument consists of 20+ questions across 4 service quality dimensions -- service affect, library as place, personal control, and information access. Questions asked:

• The minimum service level acceptable -- "what you need"
• The desired service level -- "what you wish"
• The perceived level of service currently provided -- "what you see"

How can I get more information about LibQUAL+?

For more information, see the LibQUAL+ homepage or contact libqual@northgeorgia.edu